This is what I have heard umpteen number of times when I was young. There are some people who will always talk roughly, no matter what. This is there normal tone, whether or not the situation demands. But if somebody talks to them in the same tone or language, they feel insulted. While you may see some people who will talk humbly even when they are talked to in a harsh tone.
The rule which I have read / heard many times, says, 'Talk/communicate/reciprocate in a manner in which you expect others to communicate with you'. Before reacting, always think about the way you would feel, if you would have been in other's place. This thought will make you talk respectably with others, whatever is the situation. True, there are situations when normal talking won't do. As the saying goes, 'Laato ke bhoot baato se nahi mante'. The people who understand language of slap will never understand soft talk'.
But there is another angle to it. By reacting respectfully in a turbulent situation, you are showing your character. Showing respect to people who really don't deserve does not belittle you, rather it shows that you have a character. You should not lower your character because others have lower character. You always need to think about your image. By thinking the situation by putting yourself in others place, your respect will automatically increase and you will talk respectfully. There are examples when hard talk and violence has not been able to change things, but the talk does change things.
By talking respectfully to them, they also understand their mistake. If you have humble voice, they will also lower theirs. Just beware of the situation where undue advantage is not taken. For that, you must know the right things.
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