It is very normal to tell the positive things or the highlights to others. I will give a few examples. I was among top 10 in college. I was so lucky, I got this. I made so much money on stocks. But at the same time, people generally don't talk about the related negative things. Like they will never say, I once failed in one exam or secured less marks. It was so unlucky day for me, everything went against me. I lost so much money in stocks. And some of them are such that they will tell those better things about themselves, which really do not exist. I hit a six to their best bowler (may be he was out on first ball).
In practical life, especially when in business, we need to highlight the problems among our staff. There are things like specific requirement from customer. It should be immediately highlighted among the concerned staff. No harm in telling the whole staff about this. This makes the staff aware about the need of the customer. If there is certain production that is urgent, you should immediately tell all the concerned person about the urgency of the situation. Remember that if you highlight the problem, more solutions will come towards it. More and more people will be aware about it and will be extra cautious in the activity.
If the problem is not highlighted, it is up to you to keep an eye on it. But, once it is highlighted, it becomes everyone's responsibility to give a solution. If there are certain complaints from a customer regarding some products or service, you should give standing instructions to check that these complaints are taken care of during each delivery. This will smoothen the processes and the complaints in the service/product will be eliminated.
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